job description
Join our dynamic retail team as a Store Team Leader in beautiful Bali! We're seeking an organized, customer-focused leader to oversee daily operations at one of our premium retail locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This is an exciting opportunity to grow your retail management career while enjoying Bali's vibrant culture and lifestyle.
As the face of our brand, you'll lead a team of retail professionals, drive sales performance, and ensure exceptional customer experiences. Your role will combine operational excellence with people leadership, giving you the chance to develop valuable management skills in a fast-paced retail environment. We offer competitive compensation, professional development opportunities, and the chance to work in some of Bali's most desirable locations.
This position is perfect for someone with retail experience who's ready to take the next step in their career. Whether you're a seasoned retail professional or an emerging leader, we want to hear from you if you're passionate about customer service, team development, and operational efficiency.
Bali offers an incredible work-life balance with its stunning beaches, rich culture, and welcoming community. As part of our team, you'll enjoy a supportive work environment where your contributions are valued and your growth is encouraged.
Responsibility
- Lead and motivate a team of retail staff to achieve sales targets and deliver exceptional customer service
- Oversee daily store operations including opening/closing procedures, inventory management, and visual merchandising
- Ensure compliance with company policies, procedures, and health/safety standards
- Handle customer inquiries, complaints, and escalations with professionalism and efficiency
- Monitor inventory levels, conduct stock takes, and coordinate with suppliers for timely replenishment
- Train and develop team members through regular coaching and performance feedback
- Generate reports on sales performance, staff productivity, and operational metrics
- Maintain store presentation standards and ensure a clean, organized retail environment
Qualifications
- Minimum 2 years of retail experience with at least 1 year in a supervisory role
- Proven track record in sales performance and team leadership
- Strong communication and interpersonal skills in English (additional languages are a plus)
- Excellent problem-solving abilities and customer service orientation
- Basic computer skills including POS systems and Microsoft Office
- Ability to work flexible hours including weekends and holidays
- High school diploma or equivalent; retail management certification is advantageous
- Valid work permit for Indonesia (or ability to obtain one)