job description
Join International Toy World, Inc., a global leader in retail toys and children's products, as a Store Supervisor in our vibrant Canggu location. This is your opportunity to lead a dynamic team in one of Bali's most exciting retail environments, where customer experience and operational excellence drive our success.
As a Store Supervisor, you will play a pivotal role in supporting the Store Manager to ensure seamless daily operations, exceptional customer service, and a fun, engaging shopping experience for families. You'll oversee a team of retail associates, manage inventory, and contribute to sales growth while maintaining our brand's high standards.
If you're passionate about retail, leadership, and creating joyful experiences for customers, we want you on our team. Enjoy competitive compensation, career growth opportunities, and the chance to work in a lively, fast-paced environment in the heart of Canggu.
Responsibility
- Assist the Store Manager in daily operations, including opening/closing procedures, staff scheduling, and sales performance tracking.
- Lead, train, and motivate a team of retail associates to deliver outstanding customer service and meet sales targets.
- Ensure the store is well-stocked, organized, and visually appealing to enhance the shopping experience.
- Handle customer inquiries, complaints, and returns with professionalism and a solutions-oriented approach.
- Monitor inventory levels, conduct regular stock checks, and coordinate with the warehouse for replenishments.
- Implement promotional campaigns, visual merchandising strategies, and in-store events to drive foot traffic and sales.
- Maintain compliance with company policies, safety regulations, and cash handling procedures.
- Generate daily sales reports and provide insights to the Store Manager for continuous improvement.
Qualifications
- Minimum of 2 years of experience in a supervisory or leadership role within retail, preferably in toys, children's products, or a related industry.
- Strong interpersonal and communication skills to effectively lead a team and engage with customers.
- Proven ability to drive sales, meet targets, and enhance customer satisfaction.
- Excellent organizational and time-management skills to handle multiple tasks in a fast-paced environment.
- Basic computer literacy, including proficiency in POS systems and Microsoft Office.
- Flexibility to work weekends, holidays, and extended hours during peak seasons.
- Passion for toys, children's products, and creating memorable shopping experiences.
- Fluency in English and Bahasa Indonesia is required; additional languages are a plus.