job description
Join FamilyMart, one of Asia's leading convenience store chains, as a Retail Store Supervisor in beautiful Bali! We're expanding our presence across key locations including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, and we're looking for dynamic leaders to oversee our store operations and deliver exceptional customer experiences.
In this role, you'll be the driving force behind our store's success, ensuring smooth day-to-day operations while maintaining our high standards of service, product quality, and store presentation. You'll lead a team of dedicated staff, foster a positive work environment, and contribute to our mission of providing convenient, high-quality products to both locals and international visitors.
Bali offers a unique work environment where you can combine your retail expertise with the island's vibrant culture and growing tourism industry. This is an excellent opportunity for career growth with a global brand that values innovation, teamwork, and customer satisfaction.
If you're passionate about retail, enjoy working in a fast-paced environment, and want to advance your career with a reputable international company in one of the world's most desirable locations, we want to hear from you!
Responsibility
- Oversee daily store operations to ensure smooth and efficient functioning
- Lead, train, and motivate store staff to deliver excellent customer service
- Manage inventory levels, order supplies, and ensure product availability
- Maintain store presentation standards including cleanliness, organization, and visual merchandising
- Handle customer inquiries, complaints, and ensure high levels of customer satisfaction
- Monitor sales performance and implement strategies to achieve targets
- Ensure compliance with company policies, procedures, and local regulations
- Prepare daily, weekly, and monthly operational reports
- Manage cash handling procedures and ensure financial accuracy
Qualifications
- Minimum 2 years of retail experience with at least 1 year in a supervisory role
- Proven track record in customer service and team leadership
- Strong communication skills in English (additional languages are a plus)
- Basic computer skills for inventory management and reporting
- Ability to work flexible hours including weekends and holidays
- Problem-solving skills and ability to work under pressure
- Knowledge of retail operations and inventory management
- Experience in convenience store or FMCG industry is advantageous