job description
Are you a dynamic retail leader with a passion for beauty, wellness, and grooming? R2 Group of Exclusive Brands, a premier name in the luxury retail industry, is seeking an experienced Store Supervisor to join our expanding team in Bali, Indonesia! This is your chance to lead a high-performing retail team in one of Southeast Asiaâs most vibrant and fast-growing markets while advancing your career with a globally recognized brand.
As a Store Supervisor, you will play a pivotal role in driving sales, delivering exceptional customer experiences, and maintaining operational excellence in our premium retail outlets. Youâll work in a collaborative environment with a focus on innovation, team development, and brand growth. Whether youâre based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this role offers the perfect blend of professional challenge and the opportunity to live in one of the worldâs most desirable destinations.
At R2 Group, we value leadership, creativity, and a customer-first mindset. If you thrive in a fast-paced retail environment and are eager to make an impact, weâd love to hear from you. Join us and be part of a team that shapes the future of beauty and wellness retail in Indonesia!
Why Bali? Enjoy a balanced lifestyle with stunning beaches, a thriving expat community, and a rich cultural sceneâall while building a rewarding career with a leading retail brand.
Responsibility
- Lead and motivate a team of retail associates to achieve sales targets and deliver outstanding customer service.
- Oversee daily store operations, including opening/closing procedures, inventory management, and visual merchandising.
- Develop and implement strategies to drive foot traffic, increase sales, and enhance customer loyalty.
- Monitor key performance indicators (KPIs) such as sales, conversion rates, and customer satisfaction, and take corrective actions as needed.
- Train, coach, and mentor team members to ensure consistent brand representation and professional growth.
- Handle customer escalations with professionalism and ensure resolution in line with company policies.
- Collaborate with the regional management team to execute marketing campaigns, promotions, and brand initiatives.
- Maintain store compliance with company standards, health and safety regulations, and local labor laws.
Qualifications
- Minimum of 2-3 years of experience in a retail supervisory or assistant manager role, preferably in beauty, wellness, or luxury retail.
- Proven track record of meeting or exceeding sales targets and driving team performance.
- Strong leadership skills with the ability to inspire, train, and develop a diverse team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Customer-centric mindset with a passion for delivering exceptional service.
- Ability to work flexible hours, including weekends and holidays, based on store needs.
- Familiarity with retail management software, POS systems, and inventory tools.
- High school diploma or equivalent; a degree in Business, Retail Management, or a related field is advantageous.