job description
Join Fresca Marketing Sdn. Bhd. as a Retail Store Supervisor in the vibrant heart of Bali! We are seeking a dynamic and experienced professional to oversee daily operations, lead our team, and ensure exceptional customer experiences across our premium retail locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a key leader in our retail environment, you will play a pivotal role in driving sales, maintaining operational excellence, and fostering a positive work culture. This is a fantastic opportunity for a results-driven individual with a passion for retail management to grow with a forward-thinking company in one of the world’s most sought-after destinations.
If you thrive in fast-paced settings, have a keen eye for detail, and enjoy mentoring teams to success, we want to hear from you. Apply today and take the next step in your retail career with Fresca Marketing!
Responsibility
- Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management.
- Lead, train, and motivate a team of retail staff to deliver outstanding customer service and meet sales targets.
- Monitor and analyze sales performance, implementing strategies to improve profitability and customer satisfaction.
- Ensure compliance with company policies, health and safety regulations, and local retail standards.
- Handle customer inquiries, complaints, and escalations professionally and efficiently.
- Coordinate with the management team to execute promotional campaigns, visual merchandising, and stock replenishment.
- Conduct regular staff evaluations, provide constructive feedback, and identify training needs.
- Maintain accurate records of sales, expenses, and staff performance for reporting purposes.
Qualifications
- Minimum 3 years of experience in a retail supervisory or management role, preferably in a high-traffic or luxury retail environment.
- Proven ability to lead teams, delegate tasks, and drive performance in a fast-paced setting.
- Strong communication and interpersonal skills, with fluency in English (additional Indonesian language skills are a plus).
- Excellent problem-solving abilities and a customer-centric approach to service.
- Proficiency in POS systems, inventory management software, and basic Microsoft Office tools.
- Flexibility to work evenings, weekends, and holidays as required by retail demands.
- High school diploma or equivalent; a degree in Business, Retail Management, or a related field is advantageous.
- Passion for retail, sales, and team development with a track record of achieving targets.