job description
Join Hobby Town, a premier destination for trading card game (TCG) enthusiasts and collectibles lovers in Bali! We are seeking a passionate and dynamic Retail Manager to lead our vibrant store in Eco Galleria, Denpasar. This is a unique opportunity to combine your love for gaming, collectibles, and retail leadership in one of Bali’s most exciting shopping destinations.
As our Retail Manager, you will oversee daily operations, drive sales growth, and cultivate a welcoming community for hobbyists and collectors. Your role will involve team leadership, inventory management, and creating an exceptional customer experience that keeps fans coming back. If you thrive in a fast-paced environment and have a deep appreciation for TCGs, board games, or pop culture collectibles, we want to hear from you!
At Hobby Town, we value creativity, customer engagement, and a shared passion for the hobby. You’ll work in a supportive, fun, and collaborative environment where your ideas can shape the future of our store.
Responsibility
- Team Leadership: Manage, train, and motivate a team of retail associates to deliver outstanding customer service and meet sales targets.
- Store Operations: Oversee daily store operations, including opening/closing procedures, cash handling, and compliance with company policies.
- Inventory Management: Monitor stock levels, place orders, and ensure the store is well-stocked with the latest TCGs, collectibles, and accessories.
- Sales & Customer Engagement: Drive revenue growth through promotions, events, and personalized customer interactions to build a loyal community.
- Visual Merchandising: Create eye-catching displays and store layouts to highlight new releases and best-selling products.
- Community Building: Organize and host in-store events, tournaments, and workshops to engage the local gaming and collectibles community.
- Financial Reporting: Track sales performance, analyze trends, and provide regular reports to headquarters.
- Conflict Resolution: Handle customer complaints and team disputes professionally and efficiently.
Qualifications
- Proven Experience: Minimum 3 years of retail management experience, preferably in specialty retail, gaming, or collectibles.
- Passion for TCGs/Collectibles: Deep knowledge of trading card games (e.g., Pokémon, Magic: The Gathering, Yu-Gi-Oh!) or collectibles is a major plus.
- Leadership Skills: Strong ability to lead, mentor, and inspire a team in a customer-facing environment.
- Sales-Driven Mindset: Track record of achieving sales targets and improving store performance.
- Customer-Centric Approach: Exceptional interpersonal skills with a focus on building long-term customer relationships.
- Organizational Skills: Ability to multitask, prioritize, and manage inventory and scheduling effectively.
- Tech-Savvy: Proficiency in POS systems, inventory software, and basic Microsoft Office tools.
- Language Skills: Fluent in English; proficiency in Indonesian (Bahasa) is advantageous.