job description
Join Robinsons Department Stores as a Retail Store Manager in the vibrant and dynamic markets of Bali, Indonesia! This is a unique opportunity to lead a high-performing team in one of Southeast Asia’s most renowned retail brands. As the Store Manager, you will oversee daily operations, drive sales growth, and ensure exceptional customer experiences in a fast-paced, customer-centric environment.
Robinsons Department Stores is a trusted name in retail, known for its diverse product offerings, innovative shopping experiences, and commitment to excellence. In this role, you will play a pivotal part in maintaining our brand’s reputation while contributing to the expansion and success of our Bali locations. If you are a results-driven leader with a passion for retail and team development, we invite you to apply and take the next step in your career with us.
Responsibility
- Lead and manage all store operations, including sales, inventory, merchandising, and customer service to ensure optimal performance and profitability.
- Develop and implement strategic plans to achieve sales targets, improve market share, and enhance customer satisfaction.
- Oversee staff recruitment, training, and development to build a high-performing, motivated, and customer-focused team.
- Monitor and analyze sales data, market trends, and customer feedback to make data-driven decisions and adjust strategies as needed.
- Ensure compliance with company policies, procedures, and standards, including health, safety, and loss prevention protocols.
- Manage store budgets, expenses, and financial reporting to maintain cost efficiency and maximize profitability.
- Foster strong relationships with vendors, suppliers, and local communities to enhance brand visibility and partnerships.
- Handle customer escalations and resolve issues promptly to maintain a positive shopping experience and brand reputation.
Qualifications
- Bachelor’s degree in Business Administration, Retail Management, or a related field. Master’s degree is a plus.
- Minimum of 5 years of experience in retail management, with at least 2 years in a Store Manager or Assistant Store Manager role.
- Proven track record of achieving sales targets, improving operational efficiency, and leading high-performing teams.
- Strong leadership, communication, and interpersonal skills to inspire and motivate staff.
- Excellent analytical and problem-solving abilities to interpret sales data and market trends.
- Proficiency in retail management software, POS systems, and Microsoft Office Suite.
- Knowledge of inventory management, merchandising, and visual presentation best practices.
- Flexibility to work evenings, weekends, and holidays as required by retail operations.