job description
Join TRI WIJAYA SARI as a Retail Store Manager and lead our high-performing team in Bali’s most dynamic retail environments. This is your opportunity to drive operational excellence, boost sales, and shape the customer experience in a fast-paced, rewarding industry.
Based in the heart of Badung—covering vibrant areas like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta—you’ll oversee daily store operations, mentor staff, and implement strategies to exceed targets. With a competitive salary (IDR 6M–9M/month), performance-based incentives, and a clear career progression path, this role is perfect for ambitious leaders passionate about retail and consumer products.
At TRI WIJAYA SARI, we empower our managers to innovate, optimize processes, and create a welcoming atmosphere that keeps customers coming back. If you thrive in a collaborative, results-driven culture, we want to hear from you.
Responsibility
- Lead and motivate a team of retail associates to deliver exceptional customer service and meet sales targets.
- Oversee daily store operations, including inventory management, merchandising, and cash handling.
- Develop and implement sales strategies to drive revenue growth and improve store performance.
- Monitor KPIs (e.g., sales per square foot, conversion rates) and prepare regular reports for senior management.
- Ensure compliance with company policies, health/safety regulations, and loss prevention standards.
- Train, coach, and evaluate staff, fostering a high-performance culture and addressing performance gaps.
- Manage customer complaints and resolve issues professionally to maintain brand reputation.
- Collaborate with regional managers on promotions, visual merchandising, and seasonal campaigns.
Qualifications
- Minimum 3+ years of experience in retail management, preferably in consumer goods or FMCG.
- Proven track record of achieving sales targets and improving operational efficiency.
- Strong leadership, communication, and interpersonal skills to inspire teams and build customer loyalty.
- Proficiency in inventory management systems, POS software, and Microsoft Office (Excel, Word).
- Ability to work flexible hours, including weekends and holidays, to meet business needs.
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
- Fluency in English and Bahasa Indonesia; additional languages are a plus.
- Problem-solving mindset with a customer-centric approach.