job description
Join Dufrindo International as a Retail Store Manager in the heart of Baliās most vibrant locationsāCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This is your opportunity to lead a high-performing retail team, drive operational excellence, and deliver an unparalleled customer experience in a dynamic, fast-paced environment.
As the face of our brand, you will oversee daily store operations, cultivate a customer-centric culture, and ensure every visitor leaves with a memorable impression. Your leadership will be pivotal in achieving sales targets, optimizing inventory, and fostering a motivated, high-energy team. If you thrive in a role that blends strategic thinking with hands-on execution, this is the perfect fit for you.
Baliās booming retail and tourism sectors offer a unique backdrop for career growth, where your retail expertise can shine while contributing to a globally recognized brand. Apply now to take the next step in your retail leadership journey!
Responsibility
- Lead and inspire a team of retail associates to deliver exceptional customer service and meet sales targets.
- Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management.
- Develop and implement strategies to drive foot traffic, boost sales, and enhance customer loyalty.
- Monitor KPIs (e.g., conversion rates, average transaction value) and adjust strategies to improve performance.
- Ensure visual merchandising standards are maintained to reflect brand identity and attract customers.
- Handle customer escalations professionally, resolving complaints and ensuring satisfaction.
- Conduct regular staff training on product knowledge, sales techniques, and service excellence.
- Collaborate with corporate teams on promotions, stock replenishment, and marketing initiatives.
Qualifications
- Proven experience (3+ years) in retail management, preferably in luxury, lifestyle, or high-traffic stores.
- Strong leadership and team-building skills with a track record of motivating staff.
- Excellent communication and interpersonal abilities to engage with customers and stakeholders.
- Sales-driven mindset with a focus on achieving targets and improving profitability.
- Proficiency in POS systems, inventory management software, and retail analytics tools.
- Ability to work flexible hours, including weekends and holidays, to meet business needs.
- Fluency in English (additional languages, especially Indonesian, are a plus).
- Passion for the retail industry and a commitment to delivering premium customer experiences.