job description
Join Clarks, a globally renowned footwear brand with over 200 years of heritage, as our Retail Store Manager in the vibrant and culturally rich location of Bali, Indonesia. This is an exceptional opportunity to lead a high-performing retail team in one of Southeast Asiaâs most dynamic retail environments, where fashion meets tourism and customer experience is paramount.
As the Store Manager at Clarks Avenue K, Bali, you will be responsible for driving sales, delivering exceptional customer service, and maintaining the brandâs premium standards. You will lead by example, fostering a positive and inclusive work culture while ensuring operational excellence. This role is perfect for a results-driven retail professional with a passion for footwear, leadership, and creating memorable shopping experiences.
Baliâs thriving retail scene, combined with Clarksâ commitment to quality and innovation, offers a unique platform for career growth. Whether youâre a seasoned retail manager or an emerging leader, this role provides the opportunity to make a tangible impact in a fast-paced, customer-centric environment.
If you thrive in a dynamic retail setting, possess strong leadership skills, and are eager to contribute to a globally recognized brand, we invite you to apply and become a key part of the Clarks family in Bali.
Responsibility
- Lead and motivate a team of retail associates to achieve sales targets and deliver exceptional customer service.
- Oversee daily store operations, including inventory management, visual merchandising, and store presentation to align with Clarksâ brand standards.
- Develop and implement strategies to drive foot traffic, increase sales, and enhance customer loyalty in the Bali market.
- Monitor key performance indicators (KPIs) such as sales, conversion rates, and customer satisfaction, and take corrective actions as needed.
- Ensure compliance with company policies, procedures, and local regulations, including health, safety, and labor laws.
- Build and maintain strong relationships with customers, local partners, and corporate stakeholders to enhance brand reputation.
- Conduct regular team training and development sessions to improve product knowledge, sales techniques, and customer engagement skills.
- Handle customer escalations professionally and ensure a positive resolution to maintain brand integrity.
Qualifications
- Proven experience as a Retail Store Manager or Assistant Store Manager in a high-volume retail environment, preferably in footwear or fashion.
- Strong leadership skills with the ability to inspire, mentor, and develop a diverse team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages such as Bahasa Indonesia or Mandarin are a plus).
- Demonstrated ability to drive sales, manage inventory, and analyze retail metrics to optimize performance.
- Experience with visual merchandising and store layout planning to enhance customer experience.
- Proficient in using retail management software, POS systems, and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays, to meet the demands of a retail environment.
- Passion for footwear, fashion, and customer service, with a keen eye for detail and brand representation.