job description
Join Retail Toko Baterai HP as a Retail Store Administrator in the heart of Denpasar, Bali! This is a fantastic opportunity for detail-oriented professionals to manage daily operations in a fast-paced retail environment specializing in mobile batteries and accessories.
As the backbone of our store, you’ll oversee order processing, customer service, and digital content creation to drive sales and enhance brand visibility. Whether you're handling online marketplace orders or assisting walk-in customers, your organizational skills and passion for retail will be key to our success.
Based in vibrant Bali, this role offers a competitive salary, a dynamic work environment, and the chance to grow within a thriving local business. If you thrive in administrative roles and enjoy engaging with customers, we’d love to hear from you!
Responsibility
- Process and manage orders from multiple e-commerce marketplaces (e.g., Tokopedia, Shopee, Bukalapak) with accuracy and efficiency.
- Create and publish one high-quality social media or product content piece per week to boost online engagement and sales.
- Provide exceptional in-store customer service, assisting with inquiries, product recommendations, and transactions.
- Maintain organized inventory records, including stock levels, deliveries, and supplier communications.
- Coordinate with suppliers and logistics partners to ensure timely restocking and order fulfillment.
- Handle cashier duties, including payments, receipts, and daily sales reconciliation.
- Monitor and report on sales performance, customer feedback, and operational metrics.
- Assist in resolving customer complaints or issues promptly and professionally.
Qualifications
- Minimum 1 year of experience in retail administration, customer service, or a similar role.
- Proficient in using e-commerce platforms (e.g., Tokopedia, Shopee) and basic office software (Excel, Word).
- Strong communication skills in both Indonesian and English (verbal and written).
- Detail-oriented with excellent organizational and multitasking abilities.
- Basic content creation skills (e.g., writing product descriptions, simple graphic design for social media).
- Friendly, proactive, and able to work independently or in a team.
- Familiarity with mobile accessories and battery products is a plus.
- Willing to work on-site in Denpasar, Bali (Full-time).