job description
Join City Chain, a premier luxury watch and jewelry retailer with a global reputation for excellence, as our Retail Shop Manager in the vibrant heart of Canggu, Bali. This is an exceptional opportunity to lead a high-performing retail team in one of Southeast Asiaâs most dynamic and culturally rich destinations, where luxury meets tropical paradise.
As the Shop Manager, you will be the driving force behind our boutiqueâs success, overseeing daily operations, elevating customer experiences, and achieving ambitious sales targets. Youâll lead a team of passionate retail professionals, ensuring seamless inventory management, exceptional service delivery, and a store environment that reflects the sophistication and elegance of our brand. Baliâs thriving tourism and expat community provide a unique market where luxury retail thrivesâthis role is perfect for a results-driven leader with a passion for luxury goods and a knack for building customer loyalty.
In this role, youâll have the opportunity to shape the future of our boutique, implement innovative sales strategies, and foster a culture of excellence. If youâre a natural leader with a proven track record in luxury retail, a deep understanding of customer service, and a desire to work in one of the worldâs most desirable locations, we want to hear from you.
City Chain offers a competitive salary package, performance bonuses, and the chance to grow your career with a globally recognized brand. Enjoy the perks of living in Baliâwork-life balance, stunning landscapes, and a vibrant international communityâwhile advancing your career in luxury retail.
Responsibility
- Lead and inspire a team of retail professionals to deliver exceptional customer service and achieve sales targets.
- Oversee daily operations, including opening/closing procedures, cash handling, and inventory management.
- Drive sales growth through strategic merchandising, promotions, and customer engagement initiatives.
- Manage inventory, including stock replenishment, loss prevention, and vendor relations.
- Ensure compliance with company policies, local regulations, and health/safety standards.
- Analyze performance metrics and implement data-driven improvements to enhance store profitability.
- Build and maintain strong relationships with customers, fostering long-term loyalty and repeat business.
- Collaborate with corporate teams to align store operations with brand standards and marketing campaigns.
Qualifications
- Proven experience as a Retail Shop Manager or Assistant Manager in luxury retail, preferably in watches, jewelry, or high-end fashion.
- Strong leadership skills with the ability to motivate and develop a team in a fast-paced environment.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Sales-driven mindset with a track record of meeting or exceeding targets in a retail setting.
- Proficiency in inventory management and retail software (e.g., POS systems, ERP tools).
- Customer-centric approach with a passion for delivering personalized luxury experiences.
- Problem-solving abilities and adaptability to handle challenges in a dynamic retail environment.
- Willingness to relocate to Bali, Indonesia, and embrace the local culture and lifestyle.