job description
Join Verona Bake, Baliâs beloved bakery brand, and become the warm, welcoming face that makes every customerâs visit unforgettable! As a Retail Sales Associate (KSL), youâll play a pivotal role in creating delightful experiences for locals and tourists alike in our vibrant Bali locations (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung).
At Verona Bake, we donât just sell baked goodsâwe craft moments of joy. Whether itâs recommending our signature pastries, sharing the story behind our artisanal bread, or ensuring our store is a haven of warmth and hospitality, your passion for customer service will shine. This role is perfect for someone who thrives in a fast-paced, people-centric environment and loves being part of a team that celebrates creativity, quality, and community.
Baliâs thriving tourism and expat scene means youâll interact with a diverse clientele, from digital nomads craving a taste of home to families celebrating special occasions. Your enthusiasm and product knowledge will turn first-time visitors into loyal customers, while your attention to detail will keep our stores running smoothly. Plus, youâll enjoy the perks of working in paradiseâthink fresh pastries, a supportive team, and the chance to grow with a brand thatâs as passionate about its people as it is about its products.
If youâre a natural people-person with a knack for sales and a love for all things sweet, weâd love to have you on our team. Letâs make every day a little sweeterâtogether!
Responsibility
- Deliver Exceptional Customer Service: Greet customers with a friendly and approachable demeanor, ensuring every interaction leaves them smiling. Anticipate needs, answer questions, and provide personalized recommendations to enhance their shopping experience.
- Drive Sales and Upsell: Actively promote Verona Bakeâs products, including seasonal specials and new launches. Use your product knowledge to suggest pairings (e.g., coffee with pastries) and maximize sales opportunities.
- Maintain Store Presentation: Ensure the store is clean, organized, and visually appealing at all times. Restock shelves, arrange displays, and keep the bakery case looking irresistible to attract customers.
- Handle Transactions Efficiently: Process payments accurately using POS systems, handle cash and card transactions, and manage exchanges or refunds with professionalism. Ensure all transactions comply with company policies.
- Build Customer Loyalty: Engage with customers to build rapport and encourage repeat visits. Collect feedback, address concerns, and escalate issues to management when necessary to ensure customer satisfaction.
- Support Inventory Management: Assist with inventory counts, monitor stock levels, and report low inventory to the store manager. Help with receiving and unpacking deliveries to ensure products are fresh and available.
- Collaborate with the Team: Work closely with colleagues to maintain a positive and productive work environment. Support team members during peak hours and contribute to a culture of teamwork and mutual respect.
- Uphold Brand Standards: Represent Verona Bake with pride by adhering to company policies, dress code, and customer service guidelines. Be an ambassador for the brand both in-store and in the community.
Qualifications
- Proven Customer Service Experience: At least 1 year of experience in retail, hospitality, or a customer-facing role. Previous experience in a bakery, cafĂŠ, or food retail environment is a plus.
- Passion for Sales and Hospitality: A natural ability to connect with people, build relationships, and drive sales through genuine interactions. Enthusiasm for food and customer service is a must!
- Strong Communication Skills: Fluent in English (written and verbal). Additional languages (e.g., Indonesian, Mandarin, or Russian) are highly advantageous given Baliâs diverse clientele.
- Basic Math and POS Skills: Comfortable handling cash, processing transactions, and using point-of-sale systems. Accuracy and attention to detail are essential.
- Physical Stamina: Ability to stand for extended periods, lift up to 10 kg, and perform tasks such as stocking shelves and maintaining store cleanliness.
- Flexibility and Reliability: Willingness to work flexible hours, including weekends, evenings, and holidays. Punctuality and dependability are key to success in this role.
- Problem-Solving Skills: Ability to think on your feet, handle customer complaints gracefully, and find solutions that align with company policies.
- Team Player Mentality: A positive attitude and willingness to support colleagues during busy periods. Ability to work collaboratively in a fast-paced environment.