job description
Are you a dynamic and results-driven professional with a passion for leading high-performing sales teams? Our client, a leading retailer in Bali, is seeking an experienced Retail Sales Supervisor to oversee and inspire a team of sales associates across our premium locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this pivotal role, you will be responsible for driving sales performance, fostering a customer-centric culture, and ensuring operational excellence. You will work closely with store management to develop strategies that enhance customer satisfaction, increase revenue, and maintain a competitive edge in Bali’s thriving retail market.
This is an exceptional opportunity for a motivated leader to make a tangible impact while enjoying the vibrant lifestyle of Bali. If you thrive in fast-paced environments and have a proven track record in retail sales leadership, we want to hear from you!
Responsibility
- Lead, mentor, and supervise a team of sales associates to achieve and exceed monthly, quarterly, and annual sales targets.
- Develop and implement effective sales strategies, promotions, and customer engagement initiatives to drive revenue growth.
- Monitor daily sales performance, analyze KPIs, and provide actionable insights to improve team productivity.
- Ensure exceptional customer service standards are maintained, resolving escalated issues and fostering long-term client relationships.
- Conduct regular training sessions to enhance product knowledge, sales techniques, and service excellence among staff.
- Oversee inventory management, including stock levels, merchandising, and visual presentation to optimize sales opportunities.
- Collaborate with marketing and operations teams to execute in-store campaigns, events, and loyalty programs.
- Prepare and present performance reports, sales forecasts, and budget recommendations to senior management.
Qualifications
- Minimum of 3+ years of experience in a retail sales leadership role (e.g., Sales Supervisor, Team Leader, or Assistant Manager).
- Proven track record of meeting or exceeding sales targets in a fast-paced retail environment.
- Strong leadership, coaching, and team-building skills with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills, with fluency in English and Indonesian (preferred).
- Proficiency in sales tracking tools, POS systems, and Microsoft Office (Excel, PowerPoint).
- Customer-focused mindset with a passion for delivering outstanding service and resolving conflicts.
- Ability to work flexible hours, including weekends and holidays, to support store operations.
- Bachelor’s degree in Business, Marketing, or a related field is a plus.