job description
Join Robinsons Handyman, a leading name in retail and home improvement solutions, as our Retail Sales Supervisor in the vibrant and growing markets of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung). This is an exciting opportunity to lead a dynamic sales team, drive revenue growth, and deliver exceptional customer experiences in one of Indonesiaâs most sought-after destinations.
As a Retail Sales Supervisor, you will play a pivotal role in overseeing daily store operations, motivating your team to achieve sales targets, and ensuring our customers receive top-tier service. Baliâs thriving retail sector, combined with our commitment to quality and innovation, makes this role perfect for a results-driven professional with a passion for leadership and customer engagement.
In this role, youâll collaborate with store managers, train and develop sales associates, and implement strategies to enhance store performance. Whether youâre analyzing sales data, optimizing product displays, or resolving customer inquiries, your leadership will directly impact our success in Baliâs competitive retail landscape.
If you thrive in a fast-paced environment, have a knack for building high-performing teams, and want to grow your career with a reputable brand, weâd love to hear from you. Robinsons Handyman offers a supportive work culture, competitive compensation, and opportunities for professional development in one of the worldâs most beautiful locations.
Responsibility
- Lead and supervise a team of sales associates to achieve daily, weekly, and monthly sales targets.
- Monitor store performance metrics, including sales, customer satisfaction, and inventory levels, and implement corrective actions as needed.
- Train, mentor, and develop sales staff to enhance their product knowledge, selling techniques, and customer service skills.
- Ensure compliance with company policies, procedures, and visual merchandising standards to maintain a consistent brand image.
- Handle escalated customer complaints and inquiries professionally, ensuring resolution and customer retention.
- Collaborate with store management to plan and execute promotional campaigns, seasonal sales, and in-store events.
- Conduct regular team meetings to communicate goals, provide feedback, and foster a positive and productive work environment.
- Assist in inventory management, including stock replenishment, cycle counts, and loss prevention initiatives.
Qualifications
- Proven experience (2+ years) in retail sales, with at least 1 year in a supervisory or leadership role.
- Strong understanding of retail operations, including sales techniques, customer service, and inventory management.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
- Proficiency in basic computer applications (e.g., Microsoft Office, POS systems) and the ability to analyze sales data.
- Problem-solving mindset with a customer-first approach to resolving issues.
- Ability to work flexible hours, including weekends and holidays, to meet business needs.
- Fluency in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are a plus.
- High school diploma or equivalent; a degree in Business, Marketing, or a related field is advantageous.