job description
Join Search Personnel as a Retail Sales Executive specializing in premium mattresses and bedding solutions in Bali’s most vibrant locations. This role offers a unique opportunity to engage with diverse customers, provide expert product recommendations, and drive sales in a dynamic retail environment.
As a trusted advisor, you will guide customers through their purchasing journey, from initial inquiries to after-sales support, ensuring a seamless and satisfying experience. Your expertise in mattress and bedding products will help customers find the perfect sleep solutions tailored to their needs.
Based in Bali’s key commercial hubs—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung—you’ll work in a fast-paced, customer-centric showroom, contributing to the growth of a leading retail brand. This position is ideal for passionate sales professionals who thrive in a consultative role and are eager to build long-term customer relationships.
Responsibility
- Welcome and assist walk-in customers with a professional and friendly approach, understanding their sleep needs and preferences.
- Provide expert advice on mattress types, materials, and bedding accessories, highlighting features, benefits, and value propositions.
- Manage customer inquiries via phone, email, or in-person, ensuring timely and accurate responses to enhance satisfaction.
- Process orders, payments, and deliveries efficiently, maintaining meticulous records and ensuring smooth transactions.
- Maintain an organized and visually appealing showroom display, ensuring products are presented attractively to drive sales.
- Conduct after-sales follow-ups to gather feedback, address concerns, and foster customer loyalty.
- Achieve and exceed monthly sales targets through proactive customer engagement and upselling techniques.
- Stay updated on industry trends, product innovations, and competitor offerings to provide informed recommendations.
Qualifications
- Minimum 2 years of experience in retail sales, preferably in home furnishings, mattresses, or bedding products.
- Proven track record of meeting or exceeding sales targets in a customer-facing role.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse customers.
- Strong product knowledge or willingness to learn about mattress technologies, materials, and sleep health benefits.
- Self-motivated, results-driven, and able to work independently as well as part of a team.
- Proficiency in basic computer applications (e.g., POS systems, email, inventory management).
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Flexibility to work weekends, holidays, and extended hours during peak seasons.