job description
Join Mattress International Pte Ltd as a Retail Sales Advisor and become part of a dynamic team dedicated to enhancing customers' sleep experiences. In this role, you will be the face of our premium mattress and sleep solutions brand, providing expert guidance to customers in our Bali showrooms. Your passion for customer service and product knowledge will drive sales while ensuring every customer finds their perfect sleep solution.
Based in beautiful Bali, this position offers a unique opportunity to work in a vibrant retail environment while enjoying the island's renowned lifestyle. Whether you're assisting customers in Canggu, Ubud, or any of our other locations, you'll play a key role in our mission to deliver exceptional sleep products and unparalleled service.
We offer competitive compensation, comprehensive training, and a supportive work environment where your contributions are valued. If you thrive in a customer-facing role and are eager to grow with a leading retail brand, we'd love to hear from you!
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on mattress and sleep product selections.
- Demonstrate in-depth product knowledge to educate customers on features, benefits, and care instructions.
- Achieve and exceed monthly sales targets through effective selling techniques and customer engagement.
- Maintain a clean, organized, and visually appealing showroom environment.
- Process sales transactions accurately using POS systems and handle customer inquiries or concerns professionally.
- Stay updated on industry trends, product innovations, and promotional campaigns.
- Collaborate with the team to ensure a seamless customer experience across all touchpoints.
- Participate in training sessions and team meetings to enhance product knowledge and sales skills.
Qualifications
- Proven experience in retail sales, preferably in furniture, home goods, or related industries.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Strong ability to build rapport and close sales while maintaining high ethical standards.
- Basic computer skills and familiarity with POS systems.
- Ability to work flexible hours, including weekends and holidays, as required.
- Self-motivated, results-driven, and able to work independently or as part of a team.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Passion for health, wellness, and sleep solutions is highly desirable.