job description
Are you a proactive and customer-focused professional looking to grow your career in retail administration? Big Bath Sdn Bhd is expanding its team and seeking a motivated Retail Sales Administrator to join us in Bali. This role is perfect for individuals who thrive in dynamic environments, value exceptional customer service, and are eager to advance their career through performance-based rewards.
Unlike traditional retail roles, this position offers a unique opportunity to boost your earnings through achieving KPIs and performance incentives—no reliance on overtime! If you are passionate about retail, detail-oriented, and ready to contribute to a growing team, we want to hear from you.
This role is ideal for candidates who are self-driven, service-oriented, and committed to delivering excellence in every interaction. Join us and be part of a company that values your growth and rewards your contributions.
Responsibility
- Manage daily administrative tasks, including sales reports, inventory tracking, and customer inquiries.
- Coordinate with retail teams to ensure smooth operations and timely resolution of customer concerns.
- Process orders, returns, and exchanges while maintaining accurate records in the company’s CRM system.
- Assist in monitoring sales performance and preparing reports for management review.
- Support marketing initiatives by updating product information, promotions, and in-store displays.
- Handle customer communications professionally, ensuring high satisfaction and repeat business.
- Collaborate with the logistics team to manage stock levels and coordinate deliveries.
- Participate in training programs to enhance product knowledge and sales techniques.
Qualifications
- Minimum of 1-2 years of experience in retail administration, sales support, or a similar role.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Excellent communication skills in English (written and verbal); proficiency in Bahasa Indonesia is a plus.
- Customer-focused mindset with a passion for delivering exceptional service.
- Proficiency in Microsoft Office (Excel, Word) and experience with CRM or POS systems.
- Ability to work independently and as part of a team, with a proactive approach to problem-solving.
- Basic understanding of retail operations, inventory management, and sales reporting.
- Willingness to learn and adapt to new processes and technologies.