job description
Join SHINS, a leading name in luxury retail, as an Outlet Supervisor in the vibrant heart of Bali. This is your opportunity to lead a high-performing team in one of the most dynamic retail markets in Southeast Asia, where exceptional customer service and sales excellence are at the core of our success.
As an Outlet Supervisor, you will play a pivotal role in driving team performance, ensuring an unparalleled shopping experience, and achieving ambitious sales targets. Your leadership will inspire your team to deliver on key performance indicators (KPIs) while maintaining the brand’s prestigious reputation. With a competitive salary package and the chance to work in a fast-paced, rewarding environment, this role is perfect for ambitious retail professionals looking to take the next step in their career.
Based in Canggu, you’ll be at the center of Bali’s thriving retail scene, surrounded by a diverse and international clientele. Whether you’re a seasoned retail leader or a rising star with a passion for luxury fashion, this role offers the platform to grow, innovate, and make a real impact.
Responsibility
- Lead and motivate a team of retail associates to deliver exceptional customer service and exceed sales targets.
- Monitor and analyze daily, weekly, and monthly sales performance, implementing strategies to improve KPIs.
- Ensure the outlet maintains high standards of visual merchandising, cleanliness, and brand presentation.
- Conduct regular team training and development sessions to enhance product knowledge and sales techniques.
- Handle customer inquiries, complaints, and escalations professionally, ensuring a positive resolution.
- Oversee inventory management, including stock replenishment, transfers, and loss prevention.
- Collaborate with the store manager to develop and execute promotional campaigns and in-store events.
- Maintain compliance with company policies, health and safety regulations, and operational procedures.
Qualifications
- Minimum 3 years of experience in a supervisory or managerial role within the retail industry, preferably in luxury fashion or lifestyle brands.
- Proven track record of driving sales growth and achieving targets in a fast-paced retail environment.
- Strong leadership and team management skills, with the ability to inspire and develop staff.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Customer-centric mindset with a passion for delivering high-end service and building client relationships.
- Familiarity with retail POS systems, inventory management, and sales reporting tools.
- Ability to work flexible hours, including weekends and public holidays, to meet business needs.
- Bachelor’s degree in Business, Retail Management, or a related field is preferred.