job description
Join Erajaya, a leading retail group, as a Floor Supervisor for JD Sports in the vibrant Bali region (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung). This is a unique opportunity to lead a dynamic team in a fast-paced, customer-centric environment while driving operational excellence and sales performance.
As a Floor Supervisor, you will play a pivotal role in ensuring smooth store operations, delivering exceptional customer experiences, and maintaining brand standards. Your leadership will inspire the team to achieve sales targets, uphold visual merchandising guidelines, and foster a positive work culture. With at least 4 years of retail experience (including 3+ years as a Store Supervisor), youâll bring proven expertise in team management, inventory control, and customer service to one of the worldâs most recognized sports fashion retailers.
This contract-based position offers competitive compensation, career growth opportunities, and the chance to work in Baliâs thriving retail landscape. If youâre passionate about retail leadership and thrive in a high-energy setting, weâd love to hear from you!
Responsibility
- Lead and supervise the store team to ensure daily operations run efficiently, including opening/closing procedures, staff scheduling, and task delegation.
- Drive sales performance by setting and achieving individual and team targets, analyzing sales reports, and implementing action plans.
- Maintain high standards of visual merchandising, product presentation, and store cleanliness in alignment with JD Sportsâ brand guidelines.
- Deliver exceptional customer service by resolving escalated issues, handling complaints, and ensuring a seamless shopping experience.
- Monitor inventory levels, conduct stock takes, and coordinate with the logistics team to ensure optimal product availability.
- Train, coach, and develop staff to enhance their product knowledge, sales techniques, and customer engagement skills.
- Enforce company policies, health and safety regulations, and loss prevention measures to protect assets and ensure compliance.
- Collaborate with the store manager to plan promotions, in-store events, and marketing initiatives to boost foot traffic and sales.
Qualifications
- Minimum 4 years of experience in the retail industry, with at least 3 years in a Store Supervisor or similar leadership role.
- Proven track record of achieving sales targets, managing teams, and improving operational efficiency.
- Strong leadership, communication, and interpersonal skills to motivate and guide a diverse team.
- In-depth knowledge of retail operations, including inventory management, cash handling, and POS systems.
- Customer-focused mindset with the ability to resolve conflicts and build long-term client relationships.
- Familiarity with sports fashion, footwear, or lifestyle retail is a plus.
- Ability to work flexible hours, including weekends, holidays, and peak retail periods.
- Fluency in English and Indonesian; additional languages are advantageous.