job description
Join iSupport Worldwide as a Retail Execution Specialist in the vibrant heart of Bali! This is your opportunity to drive operational excellence in retail order management, Electronic Data Interchange (EDI) transactions, and NetSuite processing while ensuring full compliance with industry standards.
In this dynamic role, you will serve as the backbone of our retail operations, bridging the gap between our clients and their retail partners. Your expertise will streamline processes, enhance efficiency, and contribute to the seamless execution of retail strategies across multiple channels. Based in Baliâs most sought-after locationsâCanggu, Ubud, Denpasar, and beyondâyouâll work in a collaborative, fast-paced environment that values precision, innovation, and customer satisfaction.
If you thrive in a detail-oriented role with a focus on process optimization and have a passion for retail execution, we want to hear from you. This position offers competitive compensation, professional growth, and the chance to work with a global leader in retail support services.
Responsibility
- Manage and process retail orders with high accuracy, ensuring timely fulfillment and delivery.
- Oversee Electronic Data Interchange (EDI) transactions, troubleshooting and resolving any discrepancies.
- Operate and maintain NetSuite systems for order processing, inventory management, and financial tracking.
- Ensure compliance with company policies, retail partner requirements, and industry regulations.
- Collaborate with cross-functional teams, including sales, logistics, and finance, to streamline retail operations.
- Monitor and report on key performance metrics, identifying areas for improvement and efficiency gains.
- Develop and implement process improvements to enhance order accuracy and reduce turnaround time.
- Provide exceptional support to retail partners, addressing inquiries and resolving issues promptly.
Qualifications
- Bachelorâs degree in Business Administration, Supply Chain Management, or a related field.
- Minimum of 2 years of experience in retail operations, order management, or a similar role.
- Proficiency in NetSuite, EDI systems, and other retail management software.
- Strong analytical and problem-solving skills with a keen eye for detail.
- Excellent communication and interpersonal skills to liaise with internal and external stakeholders.
- Ability to work in a fast-paced environment, managing multiple priorities under tight deadlines.
- Familiarity with retail compliance standards and best practices.
- Tech-savvy with advanced Excel skills (pivot tables, VLOOKUP, data analysis).