job description
Join I Miracle Optical Sdn Bhd as a Retail Sales Assistant and become part of a team dedicated to enhancing vision and transforming lives. In this role, you will provide exceptional customer service, assist clients in selecting the perfect eyewear, and educate them on optical solutions tailored to their needs. Based in the vibrant regions of Bali, this position offers a unique opportunity to work in a dynamic retail environment while contributing to the well-being of the community.
We are seeking a passionate and customer-focused individual who thrives in a fast-paced setting. Your role will involve guiding customers through their optical journey, from initial consultations to final fittings, ensuring a seamless and satisfying experience. If you have a keen eye for detail, excellent communication skills, and a desire to make a difference, we invite you to apply and grow with us.
Responsibility
- Assist customers in selecting frames, lenses, and optical accessories based on their preferences and prescription needs.
- Conduct basic vision assessments and provide recommendations for eye care solutions.
- Educate customers on the features and benefits of various eyewear products, including lenses, coatings, and frame materials.
- Process sales transactions, handle payments, and manage inventory to ensure product availability.
- Maintain a clean, organized, and visually appealing retail environment to enhance the customer experience.
- Collaborate with the optical team to ensure accurate prescription fulfillment and timely delivery of eyewear.
- Address customer inquiries, concerns, and feedback with professionalism and empathy.
- Stay updated on the latest trends in eyewear fashion and optical technology to provide informed recommendations.
Qualifications
- High school diploma or equivalent; additional certification in optometry or retail sales is a plus.
- Proven experience in retail sales, customer service, or a related field, preferably in the optical industry.
- Strong interpersonal and communication skills to build rapport with customers and team members.
- Basic knowledge of optical products, eyewear trends, and vision care practices.
- Ability to work flexible hours, including weekends and holidays, to meet business needs.
- Detail-oriented with a focus on accuracy in handling prescriptions and customer orders.
- Proficiency in using point-of-sale (POS) systems and basic computer applications.
- A passion for helping others and a commitment to delivering exceptional service.