job description
Join Concentrix in Bali and launch your career in retail customer service with a competitive salary of up to ₱24,000 per month! As a global leader in customer experience solutions, we empower our team with cutting-edge technology, world-class training, and a dynamic work environment to help you excel in your role.
In this position, you’ll serve as the frontline support for retail clients, delivering exceptional service, resolving inquiries, and driving customer satisfaction. Whether you’re assisting with product information, processing orders, or handling complaints, your contributions will directly impact business success.
Why choose Concentrix? Beyond the attractive compensation, we offer career growth opportunities, a collaborative culture, and the chance to work with industry-leading brands. If you’re passionate about customer service and eager to develop your skills in a fast-paced setting, this is your opportunity to thrive.
Responsibility
- Provide professional and courteous customer support via phone, email, or chat for retail clients.
- Handle inquiries, complaints, and requests with efficiency and empathy, ensuring first-contact resolution.
- Process orders, returns, and exchanges accurately while adhering to company policies.
- Maintain detailed records of customer interactions and transactions in CRM systems.
- Collaborate with team members to meet performance targets and improve service quality.
- Stay updated on product knowledge and promotions to provide accurate information.
- Identify and escalate complex issues to senior support or management when necessary.
- Uphold company values and service standards in every customer interaction.
Qualifications
- Minimum high school diploma or equivalent; college degree is a plus.
- Proven experience in customer service, retail, or call center environments (fresh graduates with strong communication skills are welcome).
- Excellent English proficiency (verbal and written) with clear and professional communication.
- Strong problem-solving and multitasking abilities in a fast-paced setting.
- Familiarity with CRM software and Microsoft Office tools is advantageous.
- Ability to work flexible shifts, including weekends and holidays, as needed.
- Demonstrated patience, adaptability, and a customer-first mindset.
- Basic technical troubleshooting skills for retail-related inquiries.