job description
Join De Castro Consulting as a Retail Customer Associate and play a pivotal role in enhancing the shopping experience for pet owners in Bali’s vibrant retail landscape. This is more than just a retail job—it’s an opportunity to develop leadership skills while connecting with customers who share a passion for their furry companions.
Based in the dynamic communities of Canggu, Ubud, or surrounding areas, you’ll work in a fast-paced, customer-centric environment where your ability to engage, advise, and delight clients will drive success. Whether you’re assisting with product selections, educating customers on pet care essentials, or contributing to store operations, your role will directly impact customer satisfaction and business growth.
Ideal for enthusiastic individuals with a love for animals and a knack for sales, this position offers a competitive salary, professional development, and the chance to grow within a supportive team. If you’re ready to combine your retail expertise with a passion for pets, apply today!
Responsibility
- Deliver exceptional customer service by greeting, assisting, and advising pet owners on product selections tailored to their pets’ needs.
- Educate customers on pet care best practices, including nutrition, grooming, and accessory recommendations.
- Process transactions accurately using POS systems, handle cash/credit payments, and manage daily sales reports.
- Maintain a clean, organized, and visually appealing retail environment, including stocking shelves and rotating inventory.
- Collaborate with the team to achieve sales targets and participate in promotional campaigns or in-store events.
- Resolve customer inquiries or complaints professionally, ensuring a positive resolution and repeat business.
- Assist in inventory management, including receiving shipments, tracking stock levels, and reporting discrepancies.
- Stay updated on new products, trends, and industry knowledge to provide informed recommendations.
Qualifications
- Minimum 1 year of experience in retail, customer service, or a related field (pet industry experience is a plus).
- Strong communication and interpersonal skills with a customer-first mindset.
- Passion for animals and pet care, with basic knowledge of pet products preferred.
- Ability to work flexible schedules, including weekends and holidays, to meet business needs.
- Proficient in basic math and POS systems; tech-savvy with quick learning abilities.
- High school diploma or equivalent; additional certifications in retail or pet care are advantageous.
- Team player with a proactive attitude and willingness to take initiative in a fast-paced environment.
- Fluency in English; knowledge of Indonesian (Bahasa) is a bonus.