job description
Join SeaBank as a Retail Collection Support Specialist and play a pivotal role in ensuring smooth operations within our Collection & Asset Recovery department. Based in the vibrant region of Badung, Bali, you will contribute to maintaining financial stability by managing critical documentation, processing payments, and reconciling accounts with precision and efficiency.
This is an excellent opportunity for detail-oriented professionals who thrive in dynamic environments and are passionate about delivering exceptional operational support. At SeaBank, we empower our team with the tools and training needed to excel in the fast-paced world of digital banking and financial services.
If you are a proactive problem-solver with a knack for organization and a commitment to accuracy, we invite you to apply and become part of our mission to drive financial inclusion across Indonesia.
Responsibility
- Register, prepare, and manage all letters, memos, and documents related to Collection & Asset Recovery processes.
- Process and reconcile payments accurately, ensuring timely and error-free transactions.
- Maintain meticulous records of all collection activities, including customer interactions and payment histories.
- Collaborate with cross-functional teams to resolve discrepancies and ensure compliance with internal policies and regulatory standards.
- Monitor and track overdue accounts, initiating follow-up actions as required to minimize financial losses.
- Generate regular reports on collection activities, payment statuses, and recovery metrics for management review.
- Assist in the development and implementation of process improvements to enhance operational efficiency.
- Provide exceptional support to internal and external stakeholders, addressing inquiries and resolving issues promptly.
Qualifications
- Minimum Diploma or Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Proven experience (1-3 years) in collections, accounts receivable, or financial operations, preferably in the banking or fintech sector.
- Strong analytical and problem-solving skills with a high attention to detail.
- Proficiency in Microsoft Office (Excel, Word) and familiarity with financial or collection software.
- Excellent communication and interpersonal skills, with the ability to handle sensitive situations professionally.
- Ability to work independently and as part of a team in a fast-paced, target-driven environment.
- Knowledge of Indonesian financial regulations and collection practices is a plus.
- Fluency in English and Bahasa Indonesia is required.