job description
Join Tom's World as a Retail Cashier & Customer Service Associate and become the welcoming face of our brand in the heart of Bali! This is your opportunity to work in a dynamic retail environment where exceptional service meets a vibrant customer experience.
As a key member of our team, you will play a pivotal role in ensuring smooth transactions, delivering outstanding guest interactions, and maintaining the high standards that define Tom's World. Whether you're assisting customers with purchases, handling payments, or resolving inquiries, your attention to detail and friendly demeanor will leave a lasting impression.
Based in Badung, Bali, this position offers a competitive salary, a supportive work culture, and the chance to grow within a well-established retail brand. If you thrive in fast-paced settings and take pride in delivering top-tier service, we’d love to hear from you!
Responsibility
- Process customer transactions accurately and efficiently using POS systems.
- Provide friendly, professional, and personalized service to all guests.
- Handle cash, credit, and digital payments while maintaining a balanced cash drawer.
- Assist customers with product inquiries, returns, and exchanges.
- Maintain a clean, organized, and visually appealing checkout area.
- Resolve customer complaints or issues with a solutions-oriented approach.
- Collaborate with team members to ensure seamless store operations.
- Upsell products and promote ongoing sales or loyalty programs when appropriate.
Qualifications
- Minimum high school diploma or equivalent; retail experience is a plus.
- Excellent communication and interpersonal skills in English (Bahasa Indonesia is a bonus).
- Strong numerical and cash-handling abilities.
- Ability to work in a fast-paced environment with a customer-first mindset.
- Basic computer and POS system proficiency.
- Reliable, punctual, and able to work flexible schedules, including weekends and holidays.
- Friendly, approachable, and professional appearance.
- Willingness to stand for extended periods and lift light items (up to 10 kg).