job description
Join MR.DIY, Southeast Asia’s leading home improvement retailer, as a Retail Associate in beautiful Bali! We’re expanding our presence in key locations including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, and we’re looking for passionate, customer-focused individuals to deliver exceptional shopping experiences in our stores.
As a Retail Associate at MR.DIY, you’ll play a vital role in driving sales, maintaining store operations, and ensuring our customers leave with a smile. Whether you’re assisting shoppers in finding the perfect DIY solution, managing inventory, or creating an inviting store environment, your contributions will directly impact our success in Bali’s thriving retail market.
This is an excellent opportunity for those who thrive in a fast-paced retail environment, enjoy working with people, and want to grow their career with a dynamic, international brand. MR.DIY offers competitive salaries, comprehensive training, and opportunities for advancement in a supportive and collaborative work culture.
If you’re a team player with a passion for customer service and retail, we’d love to have you on board. Apply now and be part of MR.DIY’s exciting journey in Bali!
Responsibility
- Provide exceptional customer service by assisting shoppers with product inquiries, recommendations, and purchases.
- Operate cash registers, process transactions, and handle payments accurately and efficiently.
- Maintain store cleanliness, organization, and visual merchandising standards to create an inviting shopping environment.
- Manage inventory, including stocking shelves, conducting stock checks, and reporting discrepancies.
- Assist in receiving and unloading shipments, ensuring products are stored and displayed correctly.
- Handle customer complaints and escalate issues to management when necessary to ensure resolution.
- Meet and exceed sales targets through proactive customer engagement and upselling techniques.
- Participate in store promotions, events, and marketing initiatives to drive foot traffic and sales.
Qualifications
- Minimum high school diploma or equivalent; prior retail experience is a plus but not required.
- Strong communication skills in English and Bahasa Indonesia; additional languages are an advantage.
- Friendly, approachable, and customer-focused attitude with a passion for helping others.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic math skills for handling cash transactions and inventory management.
- Flexibility to work in shifts, including weekends, evenings, and holidays as required.
- Physical ability to stand for extended periods, lift up to 15 kg, and perform store maintenance tasks.
- Team player with a positive attitude and willingness to learn and grow with the company.