job description
Join MR.DIY, a leading home improvement retailer, as a Retail Associate in our vibrant Bali locations (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung). This is your opportunity to be part of a dynamic team that delivers exceptional customer service while driving sales in a fast-paced retail environment.
As a Retail Associate, you will play a key role in ensuring a seamless shopping experience for our customers. From assisting with product inquiries to maintaining store presentation, your contributions will directly impact customer satisfaction and store performance. MR.DIY is committed to fostering a supportive and growth-oriented workplace, offering training and development opportunities to help you advance your retail career.
If you are passionate about customer service, enjoy working in a team, and thrive in a retail setting, we invite you to apply and become part of the MR.DIY family in beautiful Bali.
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on product selections.
- Process transactions accurately and efficiently using POS systems.
- Maintain store appearance by restocking shelves, organizing displays, and ensuring cleanliness.
- Handle customer inquiries, complaints, and returns professionally and promptly.
- Collaborate with team members to achieve daily sales targets and store KPIs.
- Assist in inventory management, including stock counts and reporting discrepancies.
- Promote current sales, discounts, and loyalty programs to drive customer engagement.
- Adhere to company policies, safety standards, and operational procedures.
Qualifications
- Minimum high school diploma or equivalent; retail experience is a plus.
- Strong communication and interpersonal skills in English and Bahasa Indonesia.
- Customer-focused mindset with a passion for delivering excellent service.
- Ability to work flexible hours, including weekends and holidays.
- Basic math and cash-handling skills.
- Physical stamina to stand for extended periods and lift moderate weights (up to 15 kg).
- Team player with a proactive and positive attitude.
- Familiarity with home improvement products is advantageous.