job description
Join MR.DIY, a leading home improvement retailer, as a Retail Associate in beautiful Bali! This is your chance to be part of a dynamic team that delivers exceptional customer service while driving sales in a fast-paced retail environment.
As a Retail Associate, you will play a key role in ensuring a seamless shopping experience for customers, assisting them with product inquiries, and maintaining store standards. Bali’s vibrant retail scene offers a unique opportunity to grow your career in a supportive and customer-centric workplace.
MR.DIY is committed to fostering a positive work culture where teamwork, integrity, and excellence are valued. If you are passionate about retail, enjoy engaging with customers, and thrive in a collaborative environment, we want to hear from you!
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on product selections.
- Process transactions accurately using POS systems and handle cash/credit payments.
- Maintain store appearance by restocking shelves, organizing displays, and ensuring cleanliness.
- Assist in inventory management, including stock checks, replenishment, and reporting discrepancies.
- Handle customer inquiries, complaints, and returns professionally and efficiently.
- Promote sales by suggesting complementary products and upselling where appropriate.
- Collaborate with team members to achieve daily sales targets and store KPIs.
- Adhere to company policies, safety standards, and operational procedures.
Qualifications
- Minimum high school diploma or equivalent; retail experience is a plus.
- Strong communication and interpersonal skills with a customer-first mindset.
- Basic numeracy and cash-handling abilities.
- Ability to work flexible hours, including weekends and public holidays.
- Physical stamina to stand for extended periods and lift moderate weights (up to 15 kg).
- Familiarity with POS systems and inventory management is advantageous.
- Team player with a proactive and positive attitude.
- Fluency in English; knowledge of Indonesian (Bahasa) is a bonus.