job description
Join MR.DIY, Southeast Asia’s leading home improvement retailer, as a Retail Associate in the vibrant heart of Bali! This is your chance to be part of a dynamic team that delivers exceptional customer service while driving sales in a fast-paced, customer-centric environment.
As a Retail Associate, you’ll play a pivotal role in ensuring a seamless shopping experience for our diverse clientele. From assisting customers with product inquiries to maintaining store presentation, your contributions will directly impact our store’s success. Bali’s booming retail sector offers a unique opportunity to grow your career in a supportive and rewarding workplace.
MR.DIY is committed to fostering talent, offering competitive compensation, career development programs, and a collaborative work culture. If you’re passionate about retail, enjoy engaging with people, and thrive in a high-energy setting, we’d love to hear from you!
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on product selections.
- Process transactions accurately using POS systems and handle cash/credit payments.
- Maintain store cleanliness and organization, including stocking shelves and arranging displays.
- Monitor inventory levels and assist in restocking merchandise to ensure product availability.
- Respond to customer inquiries and resolve complaints professionally and efficiently.
- Collaborate with team members to achieve daily sales targets and store KPIs.
- Stay updated on product knowledge, promotions, and company policies to provide accurate information.
- Assist in visual merchandising to create an appealing and shopper-friendly store layout.
Qualifications
- Minimum SPM/O-Level or equivalent (higher education is a plus).
- Proven experience in retail, customer service, or sales (fresh graduates with a passion for retail are encouraged to apply).
- Excellent communication and interpersonal skills in English and Bahasa Indonesia.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in shifts, weekends, and public holidays as required.
- Basic computer literacy and familiarity with POS systems.
- Physically fit to stand for extended periods and lift moderate weights (up to 10kg).
- Team player with a positive attitude and willingness to learn.