job description
Join Epitex International and take the next step in your retail career in the vibrant and dynamic markets of Bali! As a Full-Time Retail Associate, youâll play a key role in delivering exceptional customer experiences while contributing to the growth of a globally recognized brand. This is your opportunity to work in a fast-paced, customer-centric environment where your passion for sales and service can truly shine.
Based in one of Baliâs most sought-after locationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâyouâll engage with a diverse clientele, promote high-quality products, and help drive store performance. Whether youâre assisting customers, managing inventory, or collaborating with your team, every day will bring new challenges and rewards.
At Epitex International, we invest in our teamâs development, offering training, career progression, and a supportive work culture. If youâre a motivated, customer-focused individual looking for a stable and rewarding role in retail, weâd love to hear from you!
Responsibility
- Provide exceptional customer service, greeting and assisting shoppers with product inquiries and purchases.
- Process transactions accurately using POS systems and handle cash, credit, and digital payments.
- Maintain a clean, organized, and visually appealing store environment to enhance the shopping experience.
- Restock merchandise, monitor inventory levels, and assist with visual merchandising to drive sales.
- Achieve individual and team sales targets through proactive upselling and cross-selling techniques.
- Handle customer complaints or issues professionally and escalate concerns to management when necessary.
- Collaborate with team members to ensure smooth store operations, including opening/closing procedures.
- Stay updated on product knowledge, promotions, and company policies to provide accurate information to customers.
Qualifications
- Minimum 1 year of experience in retail, customer service, or a related field (fresh graduates with strong interpersonal skills are encouraged to apply).
- Excellent communication and interpersonal skills with a customer-first mindset.
- Ability to work flexible hours, including weekends, holidays, and peak shopping periods.
- Basic math and cash-handling skills with attention to detail.
- Familiarity with POS systems and inventory management is a plus.
- Proactive, team-oriented, and able to work in a fast-paced environment.
- Fluent in English; knowledge of Indonesian (Bahasa) is advantageous.
- Passion for fashion, retail, or consumer products with a desire to grow in the industry.