job description
Join MR.DIY, Southeast Asia’s leading home improvement retailer, as a Retail Associate in Bali! We’re expanding our presence across key locations including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, and we’re looking for passionate, customer-focused individuals to deliver exceptional shopping experiences.
As a Retail Associate, you’ll play a pivotal role in our store operations, assisting customers with product inquiries, ensuring store presentation meets our high standards, and driving sales through excellent service. This is a fantastic opportunity to grow your career in retail with a dynamic, fast-growing brand that values teamwork, innovation, and customer satisfaction.
At MR.DIY, we offer a supportive work environment, competitive compensation, and opportunities for professional development. If you’re a proactive, energetic individual with a passion for retail and customer service, we’d love to have you on our team!
Why Join MR.DIY?
- Work with a leading retail brand in a fast-paced, rewarding environment.
- Competitive salary and performance-based incentives.
- Opportunities for career growth and skill development.
- Be part of a team that values collaboration, creativity, and excellence.
Responsibility
- Assist customers with product inquiries, recommendations, and purchases to ensure a positive shopping experience.
- Maintain store cleanliness, organization, and visual merchandising standards to create an inviting shopping environment.
- Operate cash registers, process transactions, and handle payments accurately and efficiently.
- Monitor inventory levels, restock products, and report discrepancies to the store management team.
- Provide product knowledge and demonstrations to customers to drive sales and enhance their shopping experience.
- Handle customer complaints or concerns professionally and escalate issues to management when necessary.
- Collaborate with team members to achieve daily, weekly, and monthly sales targets.
- Participate in store promotions, events, and training sessions to stay updated on products and company policies.
Qualifications
- Minimum high school diploma or equivalent; additional retail or customer service experience is a plus.
- Strong communication and interpersonal skills to engage effectively with customers and team members.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic math skills for handling cash transactions and inventory management.
- Friendly, approachable, and customer-focused attitude.
- Flexibility to work in shifts, including weekends and holidays, as required by the store schedule.
- Ability to stand for extended periods and lift/move products weighing up to 10 kg.
- Fluency in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are a plus.