job description
Join adidas as a Retail Associate in the vibrant heart of Bali and become a key player in delivering an exceptional brand experience. This role is perfect for dynamic, customer-focused individuals who thrive in a fast-paced retail environment. As a Brand Ambassador, you’ll drive sales, exceed performance targets, and ensure every customer interaction reflects the energy and innovation of adidas.
Based in one of Bali’s premier locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll work in a team that values passion, teamwork, and a commitment to excellence. Whether you’re assisting customers with product selections, maintaining store standards, or contributing to operational efficiency, your role will directly impact the success of our store and the satisfaction of our diverse clientele.
At adidas, we empower our team members to grow, offering training in product knowledge, sales techniques, and customer service best practices. If you’re ready to take your retail career to the next level in a globally recognized brand, apply today and be part of a team that celebrates sport, style, and success.
Responsibility
- Deliver exceptional customer service by greeting, assisting, and advising customers on adidas products, ensuring a personalized and engaging shopping experience.
- Drive sales performance by meeting and exceeding individual and store KPIs, including daily, weekly, and monthly targets.
- Act as a Brand Ambassador, embodying the adidas values and culture, and promoting the brand’s mission through every interaction.
- Maintain in-depth product knowledge of adidas footwear, apparel, and accessories to provide accurate and compelling recommendations to customers.
- Ensure visual merchandising standards are upheld, including product presentation, store layout, and cleanliness to create an inviting retail environment.
- Process transactions efficiently using POS systems, handle cash and card payments, and manage returns or exchanges with professionalism.
- Collaborate with the store team to achieve operational goals, including inventory management, stock replenishment, and loss prevention.
- Participate in training programs and team meetings to stay updated on new products, sales strategies, and company initiatives.
Qualifications
- Minimum 1 year of experience in retail, customer service, or a related field, preferably in a high-traffic or brand-focused environment.
- Excellent communication skills in English (additional languages, especially Indonesian or Balinese, are a plus).
- Passion for sports and fashion, with a genuine interest in the adidas brand and its products.
- Proven sales ability, with a track record of meeting or exceeding targets in previous roles.
- Strong interpersonal skills, including the ability to build rapport with customers and work effectively in a team.
- Flexibility to work retail hours, including weekends, evenings, and holidays, as required by store needs.
- Basic computer literacy, including familiarity with POS systems and inventory management tools.
- High energy and adaptability, with the ability to thrive in a fast-paced, dynamic retail setting.