job description
Join Emum Capital as a Retail Assistant in our vibrant Canggu location, where youâll play a key role in delivering exceptional customer service in the building materials and hardware sector. This is a fantastic opportunity for individuals passionate about retail, customer engagement, and the construction industry. Youâll assist customers in selecting high-quality products, provide expert advice, and ensure a seamless shopping experience in a dynamic and fast-paced environment.
As part of our team, youâll work in a modern retail setting, collaborate with a supportive group of professionals, and contribute to the growth of our business in Baliâs thriving market. Whether youâre helping a contractor find the right cement mix or guiding a homeowner through paint selections, your role will be pivotal in driving customer satisfaction and sales.
We offer competitive compensation, opportunities for career advancement, and a workplace culture that values teamwork and innovation. If youâre a motivated individual with a knack for customer service and a keen interest in hardware and building materials, weâd love to hear from you!
Responsibility
- Greet and assist customers in selecting building materials, hardware, and related products with a friendly and professional demeanor.
- Provide expert advice on product features, uses, and benefits to help customers make informed purchasing decisions.
- Process transactions accurately using POS systems, handle cash and digital payments, and issue receipts.
- Maintain a clean, organized, and well-stocked retail environment to enhance the shopping experience.
- Assist in inventory management, including restocking shelves, conducting stock checks, and reporting low inventory levels.
- Handle customer inquiries, complaints, and returns professionally and efficiently to ensure high satisfaction.
- Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
- Stay updated on product knowledge, industry trends, and promotions to provide accurate information to customers.
Qualifications
- Minimum high school diploma or equivalent; additional certification in retail or customer service is a plus.
- Proven experience in retail, customer service, or a related field, preferably in hardware or building materials.
- Strong communication and interpersonal skills with the ability to engage effectively with diverse customers.
- Basic knowledge of building materials, hardware products, and retail operations.
- Proficiency in using POS systems and basic computer applications for sales and inventory management.
- Ability to work in a fast-paced environment, multitask, and handle customer inquiries with patience and professionalism.
- Flexibility to work in shifts, including weekends and holidays, as required by the retail schedule.
- A positive attitude, teamwork spirit, and a commitment to delivering exceptional customer service.