job description
Are you a passionate hospitality professional with a knack for leadership and a commitment to delivering unforgettable dining experiences? 1-Group is seeking a dynamic Restaurant Supervisor to join the team at Kaarla Wood-Fire Grill and Bar, one of Bali’s most vibrant culinary destinations.
In this pivotal role, you will oversee daily operations, lead a talented team, and ensure every guest leaves with a smile. From managing service standards to optimizing workflows, your expertise will shape the success of our restaurant. If you thrive in fast-paced environments and love creating exceptional moments for guests, this is your opportunity to shine in Bali’s thriving hospitality scene.
At 1-Group, we value innovation, teamwork, and a relentless pursuit of excellence. Join us and be part of a brand that redefines dining with creativity, warmth, and world-class service.
Responsibility
- Lead and supervise the restaurant team, including servers, hosts, and support staff, to ensure seamless service and guest satisfaction.
- Oversee daily operations, including opening/closing procedures, staff scheduling, and inventory management.
- Maintain high standards of food quality, presentation, and service consistency in alignment with Kaarla’s brand identity.
- Handle guest inquiries, complaints, and special requests with professionalism and a solution-oriented approach.
- Train, mentor, and motivate staff to deliver exceptional service and uphold company values.
- Monitor sales performance, analyze customer feedback, and implement improvements to enhance the dining experience.
- Ensure compliance with health, safety, and hygiene regulations, as well as company policies and procedures.
- Collaborate with the kitchen team to coordinate service timing and resolve any operational challenges.
Qualifications
- Minimum 3 years of experience in a supervisory or management role within the hospitality industry, preferably in fine dining or upscale casual restaurants.
- Proven leadership skills with the ability to inspire and manage a diverse team in a high-volume environment.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong organizational and problem-solving abilities, with a keen eye for detail.
- Knowledge of POS systems, inventory management, and basic financial reporting.
- Passion for customer service and a commitment to creating memorable guest experiences.
- Flexibility to work evenings, weekends, and holidays as required by the business needs.
- Familiarity with wood-fire grilling or open-kitchen concepts is advantageous.