job description
Join Nando's, the globally loved flame-grilled peri-peri chicken restaurant, as a Restaurant Supervisor in the vibrant heart of Bali! We're looking for passionate, energetic leaders to oversee daily operations, inspire teams, and deliver unforgettable dining experiences across our locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a Restaurant Supervisor at Nando's, you'll play a pivotal role in maintaining our high standards of service, food quality, and customer satisfaction. You'll lead shifts with confidence, mentor team members, and ensure every guest leaves with a smile. Whether you're managing a bustling dinner service in Kuta or a relaxed brunch in Ubud, your leadership will help create a positive, dynamic work environment where both staff and customers thrive.
This is more than just a job—it's an opportunity to grow your career with a brand that values creativity, teamwork, and a love for great food. If you're a natural leader with a passion for hospitality and a knack for problem-solving, we want you on our team!
Nando's offers competitive salaries, staff meals, career development opportunities, and a fun, inclusive workplace culture. Join us and be part of a team that's as passionate about peri-peri as you are about people!
Responsibility
- Lead and supervise restaurant shifts, ensuring smooth operations and exceptional customer service.
- Train, mentor, and motivate team members to deliver Nando's high standards of food quality and hospitality.
- Monitor inventory levels, order supplies, and manage stock to minimize waste and maximize efficiency.
- Handle customer inquiries, complaints, and feedback with professionalism and a solutions-oriented approach.
- Ensure compliance with health, safety, and hygiene regulations at all times.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Assist in scheduling staff, managing payroll, and coordinating with the management team.
- Drive sales and profitability by promoting specials, upselling, and maintaining a positive guest experience.
Qualifications
- Minimum 2 years of experience in a supervisory or leadership role within the hospitality or restaurant industry.
- Strong interpersonal and communication skills, with the ability to lead and inspire a team.
- Proven ability to work in a fast-paced environment and handle multiple priorities simultaneously.
- Basic knowledge of inventory management, scheduling, and payroll processes.
- Fluency in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are a plus.
- Flexibility to work evenings, weekends, and holidays as required.
- Passion for customer service and a commitment to delivering memorable dining experiences.
- Familiarity with POS systems and Microsoft Office Suite (Word, Excel).