job description
Join Shakey's Pizza, a globally recognized name in fun, family-friendly dining, as we expand our team in Bali, Indonesia! Weâre looking for a dynamic and experienced Shift Manager to lead our operations, ensuring every guest leaves with a smile and a craving to return. This is your chance to be part of a brand that celebrates great food, teamwork, and a vibrant work culture.
As a Shift Manager, youâll play a pivotal role in maintaining our high standards of service, food quality, and operational efficiency. Youâll lead a team of passionate individuals, foster a positive work environment, and drive customer satisfaction in one of Baliâs most exciting dining destinations. Whether itâs in the bustling streets of Canggu, the cultural heart of Ubud, or the tourist hotspots of Kuta and Nusa Dua, your leadership will help shape the Shakeyâs experience for locals and visitors alike.
If you thrive in fast-paced environments, love connecting with people, and have a passion for hospitality, we want to hear from you. Apply today and take the next step in your career with a brand thatâs as fun as it is rewarding!
Responsibility
- Oversee daily restaurant operations during assigned shifts, ensuring smooth service and adherence to Shakeyâs standards.
- Lead, train, and motivate staff to deliver exceptional customer service and maintain a positive team culture.
- Monitor food quality, presentation, and hygiene to ensure compliance with brand and health regulations.
- Manage inventory, track supply levels, and coordinate with the kitchen team to minimize waste and control costs.
- Handle customer inquiries, complaints, and feedback professionally, resolving issues to ensure satisfaction.
- Prepare and submit shift reports, including sales, staff performance, and operational incidents.
- Enforce safety, sanitation, and food handling procedures in accordance with company policies.
- Collaborate with the management team to implement promotions, marketing initiatives, and operational improvements.
Qualifications
- Minimum of 2-3 years of experience in a supervisory or managerial role in the restaurant or hospitality industry.
- Proven ability to lead teams, delegate tasks, and maintain high productivity in a fast-paced environment.
- Strong knowledge of food safety, hygiene standards, and HACCP principles.
- Excellent communication and interpersonal skills, with fluency in English (additional Indonesian language skills are a plus).
- Ability to work flexible hours, including evenings, weekends, and public holidays.
- Problem-solving mindset with a customer-centric approach to service.
- Basic computer literacy for POS systems, inventory management, and reporting.
- Passion for the hospitality industry and a commitment to delivering memorable dining experiences.