job description
Join S&R Membership Shopping as a Restaurant Manager (QSR) in the vibrant heart of Bali! We are seeking a dynamic and customer-focused leader to oversee the daily operations of our Quick Service Restaurant (QSR), ensuring an exceptional dining experience for our members and guests.
In this pivotal role, you will drive operational excellence, lead a motivated team, and uphold the highest standards of service, quality, and efficiency. Your leadership will play a key role in maintaining our reputation as a premier destination for outstanding food and hospitality in Bali’s most sought-after locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
If you are passionate about the hospitality industry, thrive in fast-paced environments, and have a proven track record in restaurant management, we invite you to apply and become part of our growing team.
Responsibility
- Oversee daily restaurant operations, ensuring smooth service, food quality, and customer satisfaction.
- Lead, train, and motivate staff to deliver exceptional service and maintain high performance standards.
- Monitor inventory levels, place orders, and manage supplier relationships to ensure cost-effective operations.
- Implement and enforce health, safety, and hygiene standards in compliance with local regulations.
- Develop and execute promotional strategies to drive sales and enhance customer engagement.
- Handle customer complaints and resolve issues promptly to maintain a positive brand image.
- Prepare and analyze financial reports, including sales, expenses, and profitability metrics.
- Collaborate with the corporate team to align with company policies, procedures, and brand standards.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
- Minimum of 3 years of experience in a Restaurant Manager or QSR Management role.
- Proven leadership skills with the ability to manage and develop a diverse team.
- Strong understanding of food safety, sanitation, and operational best practices.
- Excellent communication, problem-solving, and organizational skills.
- Proficiency in POS systems, inventory management software, and Microsoft Office.
- Ability to work flexible hours, including weekends and holidays, as required by business needs.
- Passion for customer service and a commitment to delivering a memorable dining experience.