job description
Join Jigger & Pony Group, a globally recognized name in luxury hospitality, as we expand our presence in Baliās most vibrant locations. We are seeking a dynamic and experienced Restaurant Manager to lead one of our premium venues, ensuring exceptional guest experiences, operational excellence, and team leadership in a fast-paced, high-end environment.
As the face of our brand, you will oversee all aspects of restaurant operationsāfrom staff management and customer service to financial performance and compliance. This is a unique opportunity to shape the success of a world-class establishment while working in Baliās most sought-after destinations, including Canggu, Ubud, and Nusa Dua.
If you are a passionate hospitality professional with a proven track record in managing upscale dining venues, we invite you to bring your expertise to our team. Enjoy competitive compensation, career growth, and the chance to work in a culture that values innovation, quality, and guest satisfaction.
Responsibility
- Lead and motivate a high-performing team, including hiring, training, and performance management to ensure top-tier service standards.
- Oversee daily restaurant operations, including opening/closing procedures, inventory control, and vendor relations.
- Drive revenue growth through strategic menu planning, promotional initiatives, and upselling techniques.
- Maintain impeccable customer service, resolving guest concerns promptly and ensuring a memorable dining experience.
- Monitor financial performance, including budgeting, cost control, and sales forecasting to meet profitability targets.
- Ensure compliance with health, safety, and licensing regulations, as well as company policies and procedures.
- Collaborate with the culinary team to maintain food quality, presentation, and consistency with brand standards.
- Develop and implement marketing strategies to enhance brand visibility and attract a loyal clientele.
Qualifications
- Minimum 5 years of experience in a Restaurant Manager or Outlet Manager role within luxury hospitality, fine dining, or high-volume venues.
- Proven leadership skills with the ability to manage, coach, and inspire a diverse team in a fast-paced environment.
- Strong financial acumen, including P&L management, budgeting, and cost-control strategies.
- Exceptional communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Deep understanding of FOH (Front of House) operations, including POS systems, reservation management, and service flow optimization.
- Passion for hospitality with a guest-centric mindset and a commitment to delivering 5-star service.
- Flexibility to work evenings, weekends, and holidays as required by the business needs.
- Bachelorās degree in Hospitality Management, Business Administration, or related field preferred.