job description
Join our dynamic team in the heart of Ubud, Bali, where warm hospitality meets breathtaking surroundings. As a Restaurant Hostess, you will be the first point of contact for our guests, setting the tone for an unforgettable dining experience in one of Bali’s most vibrant culinary destinations.
We offer a competitive salary, complimentary staff meals, and opportunities for career growth in the thriving hospitality industry. Whether you’re greeting guests with a smile, managing reservations, or ensuring seamless seating arrangements, your role is pivotal in creating a welcoming atmosphere that keeps patrons returning.
If you’re passionate about service excellence and thrive in a fast-paced, multicultural environment, this is your chance to shine in paradise. Apply today and become part of a team that values professionalism, teamwork, and the art of Balinese hospitality.
Responsibility
- Greet guests warmly and professionally upon arrival, ensuring a positive first impression.
- Manage reservations, seating arrangements, and waitlists efficiently to optimize table turnover.
- Coordinate with servers and kitchen staff to ensure smooth service flow and guest satisfaction.
- Handle guest inquiries, special requests, and complaints with diplomacy and prompt resolution.
- Maintain a clean and organized reception area, including menus, promotional materials, and guest amenities.
- Assist with phone and online bookings, confirming details and updating systems accurately.
- Upsell dining experiences, promotions, or private events when appropriate.
- Monitor guest feedback and relay insights to management for continuous improvement.
Qualifications
- Minimum 1 year of experience in a hostess, front-of-house, or customer service role in restaurants, hotels, or similar establishments.
- Fluent in English; proficiency in Indonesian (Bahasa) is a plus.
- Exceptional communication and interpersonal skills with a guest-first mindset.
- Strong organizational abilities and attention to detail in high-pressure environments.
- Professional appearance, poise, and a friendly, approachable demeanor.
- Basic computer literacy (e.g., POS systems, reservation software) is advantageous.
- Flexibility to work evenings, weekends, and holidays as required.
- Passion for hospitality and a commitment to delivering 5-star service.