job description
Are you a passionate café professional with a knack for leadership and a love for creating exceptional customer experiences? We are seeking a dedicated Café Supervisor to join our dynamic team in Bali. In this role, you will oversee daily operations, lead our front-of-house team, and ensure our café delivers outstanding service and quality. This is a fantastic opportunity to grow your career in the vibrant hospitality industry while working in one of Bali’s most exciting locations.
As a Café Supervisor, you will play a pivotal role in maintaining our café’s high standards, fostering a positive work environment, and driving customer satisfaction. If you thrive in a fast-paced setting and are eager to take on new challenges, we’d love to hear from you!
Responsibility
- Lead and supervise the front-of-house team, ensuring smooth daily operations and exceptional customer service.
- Oversee café opening and closing procedures, including cash handling and end-of-day reconciliations.
- Train and mentor staff to uphold service standards, product knowledge, and operational efficiency.
- Monitor inventory levels, place orders, and manage stock to minimize waste and ensure availability.
- Handle customer inquiries, feedback, and complaints professionally and promptly.
- Maintain a clean, organized, and inviting café environment in compliance with health and safety regulations.
- Collaborate with the management team to implement promotions, events, and menu updates.
- Assist in scheduling shifts, managing staff attendance, and optimizing workforce productivity.
Qualifications
- Proven experience in a supervisory or leadership role within a café, restaurant, or hospitality setting.
- Strong interpersonal and communication skills to effectively lead a team and interact with customers.
- Excellent organizational and multitasking abilities to manage daily operations efficiently.
- Basic knowledge of POS systems, inventory management, and cash handling procedures.
- Passion for coffee, food, and delivering outstanding customer experiences.
- Ability to work flexible hours, including weekends and holidays, as required.
- Familiarity with health and safety regulations in the food and beverage industry.
- A positive attitude, problem-solving mindset, and commitment to teamwork.