job description
Join NexPIPO as a Resort Operations Manager in the breathtaking island paradise of Bali! We are seeking a dynamic, Mandarin-speaking professional to oversee the seamless operation of our luxury resort, ensuring exceptional guest experiences while driving operational excellence.
As the backbone of our resort, you will lead a diverse team, manage day-to-day operations, and uphold the highest standards of hospitality. This role offers a competitive salary of RM 15,000 – RM 18,000 per month, along with the opportunity to work in one of the world’s most sought-after travel destinations.
If you are a results-driven leader with a passion for hospitality and fluency in Mandarin, we invite you to apply and become part of our elite team in Bali!
Responsibility
- Oversee daily resort operations, ensuring smooth and efficient service delivery.
- Lead and mentor a multicultural team to maintain high standards of guest satisfaction.
- Manage budgets, financial planning, and cost control to optimize profitability.
- Coordinate with departments (housekeeping, F&B, front office) to ensure seamless guest experiences.
- Implement and enforce resort policies, safety protocols, and quality standards.
- Handle guest inquiries, complaints, and special requests with professionalism.
- Develop and execute strategies to enhance operational efficiency and guest retention.
- Liaise with vendors, contractors, and local authorities as needed.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Proven experience (3+ years) in resort/hotel operations management.
- Fluency in Mandarin and English (written and spoken).
- Strong leadership, problem-solving, and communication skills.
- Knowledge of hospitality software (PMS, POS) and financial management.
- Ability to work under pressure in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as required.
- Passion for delivering exceptional guest service.