job description
Join Hilton and become a key player in delivering exceptional guest experiences in Bali's most sought-after destinations. As a Reservations Team Leader, you will lead a dynamic team to ensure seamless booking processes, elevate guest satisfaction, and drive operational excellence. This role is perfect for a passionate hospitality professional who thrives in a fast-paced environment and is committed to creating memorable stays for every guest.
At Hilton, we believe in the power of hospitality to brighten lives. You will have the opportunity to mentor and inspire your team while working in some of Bali's most iconic locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you are a natural leader with a keen eye for detail and a dedication to service excellence, we invite you to apply and take the next step in your career with a globally recognized brand.
Responsibility
- Lead and supervise the reservations team to ensure efficient and accurate booking processes.
- Monitor and manage room inventory to maximize occupancy and revenue.
- Provide training and mentorship to team members to enhance their skills and performance.
- Handle complex guest inquiries and resolve issues with professionalism and empathy.
- Collaborate with other departments, such as front office and housekeeping, to ensure seamless guest experiences.
- Analyze reservation trends and provide reports to management for strategic decision-making.
- Ensure compliance with Hilton's standards and policies in all reservation activities.
- Foster a positive and inclusive work environment that encourages teamwork and excellence.
Qualifications
- Minimum of 3 years of experience in a reservations or front office role within the hospitality industry.
- Proven leadership experience, with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills, with fluency in English.
- Strong organizational and problem-solving abilities.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays, as required.
- A customer-centric mindset with a passion for delivering exceptional service.
- Knowledge of local tourism trends and market dynamics is a plus.