job description
Join MIRAH HOSPITALITY AND LEISURE and elevate your career in Bali’s thriving hospitality industry! As a Reservations Specialist, you’ll play a pivotal role in delivering exceptional guest experiences while working in a dynamic, fast-paced environment. This is your opportunity to grow professionally in one of the world’s most sought-after tourist destinations, surrounded by a supportive team and unparalleled career development opportunities.
Bali’s luxury hospitality sector is booming, and we’re looking for passionate individuals who thrive on creating memorable stays for our guests. Whether you’re managing bookings, coordinating with departments, or ensuring seamless check-ins, your attention to detail and guest-focused mindset will make all the difference.
At MIRAH, we value innovation, teamwork, and a commitment to excellence. If you’re ready to take the next step in your hospitality career, apply today and become part of a brand that redefines luxury service in paradise.
Responsibility
- Manage and process guest reservations efficiently using property management systems (PMS).
- Provide personalized and professional communication to guests via phone, email, and in-person interactions.
- Coordinate with housekeeping, front desk, and other departments to ensure smooth guest arrivals and departures.
- Handle special requests, modifications, and cancellations while maintaining high service standards.
- Upsell room upgrades, packages, and additional services to enhance guest satisfaction and revenue.
- Maintain accurate records of reservations, payments, and guest preferences in compliance with company policies.
- Resolve guest complaints or issues promptly and escalate concerns to management when necessary.
- Stay updated on hotel promotions, local events, and attractions to provide informed recommendations to guests.
Qualifications
- Minimum 1-2 years of experience in reservations, front desk, or guest services within the hospitality industry.
- Fluency in English (written and spoken); additional languages (e.g., Indonesian, Mandarin, Japanese) are a plus.
- Proficiency in property management systems (e.g., Opera, Cloudbeds) and Microsoft Office Suite.
- Exceptional customer service skills with a guest-first mindset and a problem-solving attitude.
- Strong organizational and multitasking abilities to manage high-volume bookings during peak seasons.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.
- Familiarity with Bali’s tourism landscape and luxury hospitality standards is advantageous.