job description
Join Masaya Trip Indonesia as a Reservations & Operations Staff and become the backbone of unforgettable travel experiences in Bali’s most sought-after destinations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this dynamic role, you’ll play a pivotal part in ensuring seamless bookings, coordinating logistics, and delivering exceptional service to our diverse clientele. Whether it’s managing reservations for luxury villas, organizing bespoke tours, or liaising with local vendors, your attention to detail and passion for hospitality will directly enhance our guests’ journeys.
As part of a fast-growing travel company, you’ll work in a collaborative environment where your contributions are valued, and your growth is supported. If you thrive in a role that blends administrative precision with customer-centric problem-solving, this is your opportunity to shine in Bali’s vibrant tourism industry.
Responsibility
- Manage and confirm reservations for accommodations, tours, and transportation via phone, email, and booking platforms.
- Coordinate with vendors, hotels, and service providers to ensure seamless execution of travel arrangements.
- Process payments, issue invoices, and maintain accurate financial records for all bookings.
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering personalized recommendations.
- Monitor availability and update inventory systems to prevent overbooking and maximize occupancy.
- Prepare travel itineraries, vouchers, and confirmation documents for clients.
- Collaborate with the marketing team to promote packages and seasonal offers.
- Maintain organized records of client preferences and feedback to enhance future services.
Qualifications
- Minimum 1-2 years of experience in reservations, operations, or customer service within the hospitality/tourism industry.
- Fluency in English (written and spoken); proficiency in Indonesian is a plus.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Proficiency in booking software (e.g., PMS, CRM) and Microsoft Office/Google Workspace.
- Excellent communication and interpersonal skills to build rapport with clients and partners.
- Problem-solving mindset with a proactive approach to resolving challenges.
- Attention to detail and commitment to accuracy in data entry and documentation.
- Passion for travel and a deep understanding of Bali’s tourism landscape.