job description
Join Mercure in the heart of Bali as a Reservations Executive and become part of a world-class hospitality team dedicated to delivering exceptional guest experiences. In this dynamic role, you will manage guest bookings, coordinate reservations, and ensure seamless service in a fast-paced, luxury environment.
Bali’s thriving tourism industry offers unparalleled opportunities for career growth in hospitality. As a Reservations Executive, you will play a pivotal role in maintaining guest satisfaction, optimizing occupancy, and contributing to the hotel’s reputation for excellence. If you have a passion for customer service, strong organizational skills, and a flair for problem-solving, this is your chance to shine in one of the world’s most sought-after destinations.
Mercure is committed to fostering a supportive and inclusive work environment where your talents are recognized and rewarded. Enjoy competitive compensation, professional development opportunities, and the chance to work in a vibrant, multicultural setting.
Responsibility
- Manage and process guest reservations efficiently using property management systems (PMS).
- Handle inquiries via phone, email, and in-person with professionalism and courtesy.
- Coordinate with housekeeping, front desk, and other departments to ensure smooth guest check-ins and check-outs.
- Upsell room types, packages, and additional services to maximize revenue.
- Resolve guest complaints or issues promptly and maintain high satisfaction levels.
- Maintain accurate records of reservations, cancellations, and modifications.
- Monitor room availability and implement overbooking strategies when necessary.
- Stay updated on hotel promotions, rates, and policies to provide accurate information to guests.
Qualifications
- Minimum 1-2 years of experience in reservations, front desk, or guest services within the hospitality industry.
- Proficient in using property management systems (e.g., Opera, Amadeus, or similar).
- Excellent communication and interpersonal skills in English (additional languages are a plus).
- Strong organizational skills with the ability to multitask in a high-pressure environment.
- Customer-focused mindset with a passion for delivering exceptional service.
- Familiarity with revenue management principles and upselling techniques.
- Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.
- Ability to work flexible hours, including weekends and public holidays.