job description
Join Sunbriz Holidays & Events Sdn Bhd as a Reservations Executive and embark on a rewarding career in the vibrant hospitality and tourism industry. Based in the stunning locations of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role offers an exciting opportunity to grow your career while enjoying employee travel discounts and clear advancement pathways.
As a Reservations Executive, you will play a pivotal role in ensuring seamless and memorable experiences for our guests. Your responsibilities will include managing bookings, coordinating with various departments, and providing exceptional customer service. This position is perfect for individuals who are passionate about hospitality and eager to contribute to a dynamic and fast-paced environment.
At Sunbriz Holidays & Events Sdn Bhd, we are committed to fostering a supportive and inclusive workplace. We offer competitive salaries, comprehensive training, and opportunities for professional growth. If you are a detail-oriented, customer-focused individual with a passion for the tourism industry, we invite you to apply and become part of our dedicated team.
Responsibility
- Manage and process reservations efficiently, ensuring accuracy and timely confirmation.
- Provide exceptional customer service to guests, addressing inquiries and resolving issues promptly.
- Coordinate with various departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences.
- Maintain up-to-date knowledge of room availability, rates, and special promotions.
- Handle guest complaints and feedback professionally, striving to exceed expectations.
- Assist in the preparation of reports and analysis of reservation data to support business decisions.
- Ensure compliance with company policies and procedures, as well as industry standards.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications
- Diploma or degree in Hospitality Management, Tourism, or a related field.
- Proven experience in a reservations or customer service role within the hospitality industry.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Proficiency in using reservation software and Microsoft Office applications.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Strong organizational and time management skills, with a keen eye for detail.
- Flexibility to work in shifts, including weekends and holidays, as required.
- Knowledge of the local tourism industry and attractions is a plus.