job description
Join Primera Hotel Seminyak, a premier luxury destination in the heart of Bali, as a Reservation Agent. In this dynamic role, you will be the first point of contact for guests, ensuring seamless and memorable booking experiences while driving revenue growth for our world-class property.
As part of our hospitality team, you will play a pivotal role in managing room reservations, handling inquiries with professionalism, and maximizing occupancy through strategic upselling. Your exceptional communication skills and attention to detail will contribute to our reputation for outstanding guest service.
Based in Badung, Bali, this position offers a competitive salary, a vibrant work environment, and the opportunity to grow within one of Bali’s most sought-after hotels. If you are passionate about hospitality and thrive in a fast-paced setting, we invite you to apply and become part of our dedicated team.
Responsibility
- Process and confirm room reservations via phone, email, and online platforms with accuracy and efficiency.
- Provide exceptional customer service by addressing guest inquiries, concerns, and special requests promptly.
- Manage room inventory and rates in the property management system (PMS) to optimize occupancy and revenue.
- Collaborate with the front desk and housekeeping teams to ensure smooth check-in/check-out processes.
- Upsell room upgrades, packages, and additional services to enhance guest experience and revenue.
- Maintain detailed records of reservations, cancellations, and modifications in compliance with hotel policies.
- Handle payment processing, including deposits and full settlements, while ensuring financial accuracy.
- Stay updated on hotel promotions, local events, and competitor offerings to provide informed recommendations to guests.
Qualifications
- Minimum 1-2 years of experience in hotel reservations, front desk operations, or a related hospitality role.
- Fluency in English (written and spoken); additional languages (e.g., Indonesian, Mandarin) are a plus.
- Proficiency in property management systems (PMS) such as Opera, Cloudbeds, or similar software.
- Strong organizational skills with the ability to multitask in a high-volume environment.
- Excellent interpersonal and communication skills to build rapport with guests and colleagues.
- Attention to detail and problem-solving abilities to resolve booking discrepancies or guest complaints.
- Flexibility to work rotating shifts, including weekends and holidays, as required by the hotel’s operational needs.
- Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.