job description
Join Scalable OS as a Renewals Coordinator and play a pivotal role in driving customer retention and revenue growth. This is a unique opportunity to work remotely from the vibrant island of Bali while contributing to a dynamic, global team. As a Renewals Coordinator, you will manage the end-to-end renewal process, ensuring seamless contract extensions and maintaining strong client relationships.
We are looking for a detail-oriented professional who thrives in a fast-paced environment and is committed to delivering exceptional service. This role requires a permanent night shift schedule to align with our international clients, making it ideal for those who prefer non-traditional working hours. If you are proactive, organized, and passionate about customer success, we want to hear from you!
At Scalable OS, we empower our team with the tools and flexibility to excel. Enjoy the freedom of a long-term work-from-home arrangement while being part of a company that values innovation, collaboration, and results.
Responsibility
- Manage and track customer contract renewals, ensuring timely processing and minimal churn.
- Proactively engage with clients to address concerns, negotiate terms, and secure renewals.
- Collaborate with sales, finance, and customer success teams to align on renewal strategies.
- Maintain accurate records of renewal dates, contract terms, and client communications in CRM systems.
- Develop and implement retention strategies to improve renewal rates and customer satisfaction.
- Prepare and present renewal proposals, highlighting value and addressing client objections.
- Monitor and report on renewal metrics, providing insights to leadership for process improvements.
- Stay updated on product offerings and industry trends to effectively communicate value propositions.
Qualifications
- Minimum 2+ years of experience in renewals, account management, or customer success, preferably in SaaS or tech industries.
- Strong negotiation and communication skills with a customer-centric approach.
- Proven ability to work independently in a remote setting with a high degree of self-motivation.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office/Google Workspace.
- Excellent organizational and time-management skills to handle multiple priorities.
- Willingness to work a permanent night shift (e.g., 9 PM - 6 AM Bali time) to support global clients.
- Familiarity with contract management and basic financial concepts related to renewals.
- Bachelor’s degree in Business, Marketing, or a related field is a plus.