job description
Are you a tech-savvy problem solver with a passion for financial trading platforms? Join our dynamic team as a Remote Technical Support Engineer (MT4/MT5) and play a pivotal role in ensuring seamless trading experiences for our global clients. Based in the vibrant hubs of Bali, you’ll work remotely while collaborating with a diverse, international team to deliver top-tier support for MetaTrader 4 and MetaTrader 5 platforms.
This is a unique opportunity to leverage your technical expertise in a fast-paced fintech environment. You’ll troubleshoot complex issues, optimize platform performance, and empower traders with the tools they need to succeed. Whether you’re resolving server-side challenges or guiding users through platform features, your work will directly impact client satisfaction and operational efficiency.
We’re looking for a detail-oriented professional who thrives in a remote setting and is eager to grow in the forex and CFD trading industry. If you’re ready to take your career to the next level in one of the world’s most sought-after work destinations, apply today!
Responsibility
- Provide Level 2 and Level 3 technical support for MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms, including server, client terminal, and mobile app issues.
- Diagnose and resolve connectivity, latency, and execution problems for global traders, ensuring minimal downtime.
- Collaborate with IT, development, and brokerage teams to investigate and fix platform bugs or performance bottlenecks.
- Configure and maintain trading servers, VPS environments, and bridge integrations for seamless order execution.
- Create and update technical documentation, FAQs, and troubleshooting guides for internal and external use.
- Monitor system health and proactively address potential issues before they impact users.
- Assist in the onboarding of new brokers and customization of MT4/MT5 platforms to meet client requirements.
- Stay updated on industry trends, platform updates, and security best practices to provide cutting-edge support.
Qualifications
- Bachelor’s degree in Computer Science, IT, Engineering, or a related field (or equivalent work experience).
- Minimum 2+ years of hands-on experience supporting MT4/MT5 platforms in a brokerage or fintech environment.
- Strong knowledge of Windows/Linux server administration, networking (TCP/IP, VPN, DNS), and database management (MySQL, MSSQL).
- Familiarity with trading infrastructure, including liquidity providers, bridges (e.g., OneZero, PrimeXM), and VPS setups.
- Excellent problem-solving and analytical skills with the ability to debug complex technical issues.
- Proficiency in English (written and verbal) with clear communication skills for global stakeholders.
- Experience with scripting languages (Python, Bash, PowerShell) for automation and troubleshooting.
- Ability to work independently in a remote setting with a proactive and client-focused mindset.